At Impeckable Kitchen, we stand behind the quality of our carefully selected cookware. We want you to be delighted with your purchase and enjoy creating those impeckable moments in your kitchen. If there is an issue, we are here to help.
| Detail | Policy |
| Return Window | 15 days from the date your order was delivered (per carrier tracking). |
| How to Start | Please Contact Us via [impeckablekitchen@gmail.com] with your order number and the reason for the request. |
| Required Condition | All returned items must be unused, unwashed, and in the same condition you received them. They must also be in the original packaging, where possible. |
| Resolution Time | Once we receive your request and valid evidence, we will respond with a resolution (approval, denial, or request for more information) within 3 business days. |
We offer a full refund or replacement for the following issues:
Products Damaged/Broken: The item arrived damaged or broken.
Incorrect/Missing Item: You received the wrong product, or key parts are missing that affect the product's function.
If your item arrived damaged, we will provide you with a prepaid return label, and we will issue your refund once the return is logged as "In Transit" by the carrier.
The following items are generally not eligible for return, exchange, or refund:
Final Sale / Clearance Items: Items clearly marked as "Final Sale" or "Clearance" on the product page.
"Change of Mind" Returns: We generally do not accept returns for non-defective reasons (e.g., you ordered the wrong size, changed your mind, or don't like the color).
Custom or Personalized Products: Items that were custom-made or personalized for your order (like Print-on-Demand/POD) are non-refundable.
Restocking Fee: If we make an exception and accept a non-defective return, we reserve the right to charge a restocking and repacking fee up to a maximum of 35% of the order total.
We are not responsible for issuing a refund or reshipment if the tracking information shows the order was successfully delivered to the address provided on the order.
If you claim non-receipt despite a "Delivered" scan, you must contact the shipping carrier first. We require a non-delivery certification issued by your local post office or carrier before we can open an investigation.
